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Using Zoom Videoconferencing for Qualitative Data Collection: Perceptions and Experiences of Researchers and Participants

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dc.contributor.author Archibald, Mandy
dc.contributor.author Ambagtsheer, Rachel
dc.contributor.author Casey, Mavourneen
dc.contributor.author Lawless, Michael
dc.date.accessioned 2020-07-21T20:10:09Z
dc.date.available 2020-07-21T20:10:09Z
dc.date.issued 2019
dc.identifier.citation Archibald, M. M., Ambagtsheer, R. C., Casey, M. G., & Lawless, M. (2019). Using Zoom Videoconferencing for Qualitative Data Collection: Perceptions and Experiences of Researchers and Participants. International Journal of Qualitative Methods. https://doi.org/10.1177/1609406919874596 en_US
dc.identifier.uri https://journals.sagepub.com/doi/full/10.1177/1609406919874596
dc.identifier.uri http://hdl.handle.net/20.500.11990/1874
dc.description.abstract Advances in communication technologies offer new opportunities for the conduct of qualitative research. Among these, Zoom—an innovative videoconferencing platform—has a number of unique features that enhance its potential appeal to qualitative and mixed-methods researchers. Although studies have explored the use of information and communication technologies for conducting research, few have explored both researcher and participant perspectives on the use of web and videoconferencing platforms. Further, data are lacking on the benefits and challenges of using Zoom as a data collection method. In this study, we explore the feasibility and acceptability of using Zoom to collect qualitative interview data within a health research context in order to better understand its suitability for qualitative and mixed-methods researchers. We asked 16 practice nurses who participated in online qualitative interviews about their experiences of using Zoom and concurrently recorded researcher observations. Although several participants experienced technical difficulties, most described their interview experience as highly satisfactory and generally rated Zoom above alternative interviewing mediums such as face-to-face, telephone, and other videoconferencing services, platforms, and products. Findings suggest the viability of Zoom as a tool for collection of qualitative data because of its relative ease of use, cost-effectiveness, data management features, and security options. Further research exploring the utility of Zoom is recommended in order to critically assess and advance innovations in online methods. (Author Abstract) en_US
dc.language.iso en_US en_US
dc.publisher SAGE Open en_US
dc.subject Feasibility Study en_US
dc.subject Data Collection en_US
dc.subject Technology-facilitated en_US
dc.subject Videoconferencing en_US
dc.subject Qualitative Research en_US
dc.subject Software en_US
dc.subject Interviews en_US
dc.subject Data Collection en_US
dc.subject Rapport en_US
dc.subject Convenience en_US
dc.subject User Friendliness en_US
dc.title Using Zoom Videoconferencing for Qualitative Data Collection: Perceptions and Experiences of Researchers and Participants en_US
dc.type Article en_US


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